Privacy Policy

Last updated: September 12, 2026

At VERTINO, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how VERTINO collects, uses, discloses, and protects your personal information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

Personal Information We Collect or Process

Depending on how you interact with VERTINO, we may collect the following types of personal information:

Contact Information

This may include your name, email address, phone number, billing address, shipping address, and other contact details you provide when placing an order or contacting us.

Order and Transaction Information

This may include products you purchase, order details, payment status, shipping information, transaction details, and information related to returns or exchanges.

Account Information

If you create an account, we may collect information associated with your customer account, such as your name, email address, and account preferences.

Communications

When you contact us, we may retain information contained in your communications with us, including emails, messages, or other customer service interactions.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, pages viewed, referring pages, and information about how you interact with our website.

We may use cookies and similar technologies to provide functionality, understand website usage, improve our services, and support marketing and advertising activities.

Sources of Personal Information

We may collect personal information from:

• You directly when you browse our website, create an account, place an order, contact us, or otherwise interact with VERTINO.

• Automatically through our website, cookies, and similar technologies.

• Shopify and other service providers that help us operate our store.

• Marketing, advertising, analytics, and other business partners where permitted by applicable law.

• Other third parties when you direct them to share information with us or otherwise provide consent.

How We Use Your Personal Information

We may use your personal information to:

• Process and fulfill your orders.

• Provide products and services you request.

• Process payments and manage transactions.

• Arrange shipping and delivery.

• Communicate with you about orders, products, services, and customer support.

• Respond to questions, requests, returns, and exchanges.

• Improve our website, products, services, and customer experience.

• Personalize your experience with VERTINO.

• Send marketing communications where permitted and in accordance with your preferences.

• Measure and improve advertising and marketing performance.

• Detect, investigate, and prevent fraud, abuse, unauthorized activity, and security incidents.

• Maintain the security and integrity of our services.

• Comply with applicable legal and regulatory requirements.

• Protect our rights, property, customers, and business.

How We Disclose Personal Information

We may disclose personal information where necessary to operate our business and provide our services.

This may include sharing information with:

• Shopify and technology providers that help us operate our online store.

• Payment processors and financial service providers.

• Shipping, fulfillment, and delivery providers.

• Website, hosting, analytics, advertising, marketing, and customer-service providers.

• Business and marketing partners where permitted by law.

• Our affiliates or related business entities, where applicable.

• Authorities, courts, regulators, or other parties when required by law or necessary to protect our legal rights.

• Parties involved in a business transaction such as a merger, acquisition, restructuring, or sale of assets.

We may also disclose information when you specifically request or authorize us to do so.

Shopify

Our online store is powered by Shopify. Shopify may process personal information in connection with providing the infrastructure and services used to operate our store.

For information about how Shopify handles personal information, you may review Shopify's privacy resources and privacy portal.

Third-Party Websites and Links

Our website may contain links to third-party websites or services. VERTINO is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

Children's Data

Our services are not directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and financial records, resolve disputes, comply with legal obligations, and enforce our agreements.

Your Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

• Access or know: Request information about the personal information we hold about you.

• Delete: Request deletion of your personal information, subject to applicable legal requirements.

• Correct: Request correction of inaccurate or incomplete information.

• Portability: Request a copy of certain personal information in a portable format where applicable.

• Communication preferences: Opt out of certain marketing communications by following the unsubscribe instructions provided in those communications or by contacting us.

Some requests may be subject to legal limitations or verification requirements.

To exercise applicable privacy rights, contact us using the information provided below.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can review and address your concern.

You may also have the right to contact a relevant privacy or data protection authority where applicable.

International Transfers

Some of our service providers, including technology and ecommerce providers, may process information outside Pakistan.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled in accordance with applicable privacy and data protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this page periodically for the latest information about our privacy practices.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

VERTINO
S.I.E #1, Plot 94-B, Near Jinnah Road, Gujranwala, Punjab 52250, Pakistan

Email: info@vertinoclothing.com